Customs Clearance Supervisor - Lichfield - Up to £40,000
As a Customs Clearance Supervisor, you will oversee the customs department, ensuring that all customs requirements are carried out in a timely and compliant manner. You will also manage a team, identify issues, and implement operational changes to improve efficiency.
You will be responsible for your team's operational activities, meeting targets, and ensuring that high-quality standards are consistently maintained. Your role involves liaising closely with the Operations team, customers, and suppliers to ensure all relevant customs documents are generated and systems are updated.
Job type: Permanent
Hours: 08:30 - 17:30 Monday to Friday
Salary: Up to £40,000 (DOE)
Hybrid working: Available after completion of probation
Key Responsibilities:
Support and advise customers/suppliers on all international import/export customs queries
Promote and advise customers on the Customs Consortium
Ensure excellent customer service with proactive communication
Complete declarations accurately and within required time frames
Provide outstanding customer service and advise on declaration completion, VAT, and duty payments
Identify and resolve any customs issues that may cause shipment delays
Build, develop, and support the customs team, focusing on continuous improvement
Conduct one-to-one meetings with team members to discuss performance and gather feedback
Ensure files are ...