A respected mortgage Loan company based in Ipswich are keen to appoint a Loan Administrator. THE ROLE: Processing and understanding the terms and conditions of a customer’s loan so that they can be clearly explained to, and met by, the customer. Review and process requests for information accurately and within service level agreements. Receive and resolve standard loan enquiries from customers and their advisors. Ensure information relating to customers and their loans is current and accurate. Process any amendments to customer’s accounts accurately and in accordance with procedures and regulatory requirements Ensure that customers are correctly informed of payments due and that the collection of the required payment is made accurately and in accordance with BACS rules. Process requests for redemption statements in a prompt and timely manner and ensure that upon receipt of required funds the loan security is released in accordance with procedures and agreed SLAs. Calculation and processing of financial transactions in the servicing system. Ensure that new loans are boarded accurately and correct correspondence has been issued. Oversight of loans approaching expiry and ensuring appropriate follow up action is taken. Reviewing company watch notifications received and taking appropriate follow up action. Liaise professionally with clients, third parties and other areas of the business. Report any system or loan issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing technical opinions. The role is offered on a full time basis and will suit an individual with good customer skills and a desire to help customers. Interviews are available immediately.