The Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and leading a team comprising Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services. The candidate will be working in a fast-paced environment, training new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. You will help support the team to maintain accurate staff records and ensure mandatory training is up to date.
The Assistant Administrators you will be responsible for will carry out many tasks, including registering GP referrals, booking the first appointment with patients, and ensuring a positive, friendly, and helpful attitude to make the first point of contact an excellent patient experience for their Hospital Outpatients appointment.
Along with the Senior Administrator, you will manage the day-to-day activities of the staff and work within the Patient Service Centre, ensuring a comprehensive administrative service to all service users. This includes organizing your own and other team members' work. Duties may include contact with front line service users, members of the public, and other external stakeholders. This post will involve the organization and maintenance of effective systems (paper-based and electronic) as well as typing and preparation of correspondence for team members.
We have several teams within the Patient Service Centre, which consist of the Clinic Maintenance Team (dealing with clinic changes), the Two Week Wait Team (handling urgent appointments), the Pre-Reg Team (processing GP referrals), and the 18-Week Teams (booking patients' first appointments within an 18-week period).
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care', which empowers frontline staff to lead improvements daily. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants from seeking appropriate support with applications should they need it for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
For further details / informal visits contact: Name: Laura Jones Job title: Junior Operational Manager Email address: laura.jones214@nhs.net Telephone number: 01227 766877
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