We are a large, friendly Practice with a team of over 50 staff and a patient list of approximately 14,500.
We have a multi-disciplinary clinical team which consists of GP's, Advanced Practitioners, and nursing team along with paramedics and pharmacists. This team is supported by a full administrative team comprising secretaries, administrators, and care co-ordinators.
We are looking for two part-time Care Co-ordinators to work within our care navigation team at our two sites in Farnworth.
Vacancy Details
1. Vacancy 1: Monday 2.00 pm - 8.00 pm, Tuesday 8.00 am - 12.00 pm, Saturday 8.30 am - 5.00 pm.
2. Vacancy 2: Monday 2.00 pm - 8.00 pm, Wednesday 8.00 am - 12.00 pm, Thursday 8.00 am - 12.00 pm, Friday 8.00 am - 12.00 pm.
Main Duties of the Job
Ensure an effective and efficient care navigation service is provided to patients and any other visitors to the Practice.
Deal with general enquiries, make appointments, and book patients in.
Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.
Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
Enter patient information onto the computer as required, ensuring accuracy and adherence to data protection legislation.
Process prescriptions in accordance with Practice policy.
Ensure electronic records are up to date and accurate.
Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued, and paperwork completed for financial auditing.
Opening and locking up the premises when required, de-activating/activating the alarm, and preparing the premises to receive patients and ensure the building is totally secure.
Carry out duties across all sites as determined by the Management team.
About Us
Our Practice serves around 14,700 patients, split over 2 sites within close proximity of each other and easily accessible from local motorway and public transport links. We are rated Good in all areas of CQC and we are proud of our team and our achievements.
Our friendly team will welcome and embrace new team members in our well-organised and relaxed environment.
Date Posted
05 February 2025
Pay Scheme
Agenda for Change
Band
Band 3
Salary
£12.44 an hour
Contract
Permanent
Working Pattern
Part-time
Reference Number
A2809-25-0000
Job Locations
Stonehill Medical Centre, Piggott Street, Farnworth, Bolton, BL4 9QZ
Highfield Surgery, 235 Highfield Road, Farnworth, Bolton, BL4 0NX
Person Specification
Qualifications
* GCSE English and Maths (C/4 or above)
* Educated to A-level / equivalent or higher, with relevant experience
* Experience of working with the general public
* Experience of administrative duties
* Excellent communication skills (written and oral)
* Clear, polite and courteous telephone manner
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem-solving & analytical skills
* Ability to follow policy and procedure
Personal Qualities
* Polite and confident
* Flexible and co-operative
* Motivated
* Initiative and judgement (knowing when to ask for help)
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Other Requirements
* Flexibility to work outside of core office hours
* Maintain confidentiality at all times
* Experience of working in a healthcare setting
* Customer service skills or training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Stonehill Medical Centre
Address: Stonehill Medical Centre, Piggott Street, Farnworth, Bolton, BL4 9QZ
Employer's Website
Stonehill Medical Centre
#J-18808-Ljbffr