What are we looking for in you?
* Experience working within a high-quality customer service focused role, able to deliver an independent boutique experience within a well-known high-street brand.
* Demonstrate Customer Focus – ensuring excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
* Confident to lead by example, inspiring your team and supporting the management team in bringing the Boutique to life.
* Someone who demonstrates passion, drive, and resilience, with a can-do approach.
* The ability to communicate openly and effectively.
* A solution-driven individual, with the ability to make decisions to benefit the business, taking responsibility.
In this role you will…
* Deliver an exceptional customer experience in-store, ensuring the highest quality standard of service is delivered, both personally and through your team.
* Be a true brand ambassador demonstrating the Monsoon values.
* Support the management team in driving the overall performance of the store, generating profit by exceeding KPIs.
* Support the store management team by ensuring teams are motivated and knowledgeable.
* Support the management team in maximizing commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
* Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
* Ensure an inclusive environment, promoting equality and kindness with your team.
Joining us, your benefits would include:
* A competitive salary and exciting bonus scheme.
* A staff uniform allowance – enabling you to have fun wearing our products.
* Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.
* An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
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