Joining our IT Service Management Team means you'll play a vital role in improving our service delivery and ensuring process adherence. Your role will include managing and coordinating tasks, resolving tickets to completion, and participating in broader IT Service Management activities. You'll work closely with Service Delivery Managers, Account Managers, and IT support teams to deliver world-class customer service.
Responsibilities:
Enhance processes by identifying problems and opportunities and contribute to recommending solutions.
Take responsibility for an issue until a new owner has been found, or the problem has been mitigated or resolved.
Optimise service delivery by examining groups of services and improving the underlying ones.
Generate relevant reports in a standardised format within the agreed time frame.
For further information on the role and responsibilities of an IT Service Manager, please refer to the Government Digital and Data Profession Capability Framework:
IT service manager - Government Digital and Data Profession Capability Framework
Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.