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Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SMEs, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through ongoing support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Your Future Starts Here
Why Bytes?
* Over 800 staff (plans to double in size over the next 5 years)
* Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
* Winners of an array of industry awards
* Sunday Times Top 100 Best Places to Work
* Excellent training and career prospects offered
* Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
* Supporters of 85+ charities with strong commitment to diversity and sustainability
PURPOSE OF JOB:
This is an exciting role within the Systems Support department reporting to the Head of IT. You will work with an existing IT Infrastructure Engineer team that are responsible for all aspects of IT Infrastructure and ensure that it grows to meet the business targets. The role will work with the Head of IT, EUC Service Delivery Manager, Projects Manager, Solutions Architect to work on the delivery of new technology and ensure the smooth transition to BAU.
You will be responsible for:
* Ensuring the successful delivery of IT infrastructure to support IT systems and services.
* Define, manage, and develop IT infrastructure in cloud and on-prem to ensure security, quality, and SLAs.
* Ensuring that the core capability of the team meets and exceeds user expectations.
* Responsible for working with the projects team and service desk to ensure the smooth transition of new technology to BAU.
KEY RESPONSIBILITIES:
* Developing and maintaining an effective IT Infrastructure support function to ensure all systems are delivered to a consistently high standard with robust controls in place.
* Development and management of all delivery aspects relating to Infrastructure Support.
* Management and development of team members’ performance and activity.
* Ensuring the team maintains a high level of expertise in all relevant areas of technology.
* Providing IT infrastructure support and escalation from service desk relating to IT Infrastructure.
* Support and aid the management of the transition of technical projects to BAU Infrastructure support.
* Ownership of issues relating to IT Infrastructure support.
* Ensure that IT infrastructure is managed and maintained to meet ISO27001, Cyber Essentials Plus accreditation and maintaining a regular penetration testing schedule.
* Work within the ITIL framework.
INDIVIDUAL RESPONSIBILITIES:
* Work with Head of IT and other stakeholders to fulfil IT strategy.
* Create processes to maintain high-quality IT Infrastructure services consistently.
* Manage and develop team members ensuring both organisational and personal objectives are met.
* Manage staff levels to ensure IT Infrastructure can meet business demands.
* Define, maintain, and monitor documentation, delivery standards and working practices across the team.
* Ensure requests are properly managed and delivered in line with SLAs.
* Work with the DevOps team to ensure that Infrastructure standards around resilience, security, backup, and DR are maintained to the highest standards.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
* Degree Qualified in relevant subject - DESIRABLE
Professional Experience:
* Experience of managing and developing an Infrastructure Team.
* Experience and core understanding of technologies such as Azure IaaS, Intra ID, Office 365 technologies, Exchange Online, DPL, Active Directory, SQL and CISCO networking.
* Experience of managing and maintaining IT infrastructure, including patch management, backup, software deployment, server builds, networking, etc.
* Experience of developing and working to repeatable processes to ensure consistent quality of delivery.
* Experience of managing and developing others.
* Work within ITIL framework.
Other Requirements:
* Hold a similar role or you may be a senior IT Infrastructure Engineer in a larger team who would like to take on more responsibility.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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