Job Title: Food Beverage Assistant
Location: Southampton
Contract Type: Bank
Salary: 12.17
We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities.
We are seeking a Food & Beverage Assistant to work at the Manor Farm Café and Play Barn located on traditional and historic farmland in the heart of Hampshire. With a beautifully crafted farmyard, cottage garden, outdoor play area, farm animals, and the play barn itself, this is a fantastic opportunity to work at this popular visitor attraction on the historic Manor Farm and River Hamble estate.
As a Food & Beverage Assistant, you will have the ability to cope in a busy environment, work well under pressure, and deal calmly with unexpected situations. You will be an enthusiastic team player and demonstrate a passion for hospitality, putting the customer at the heart of what you do. With a willingness to learn, you will demonstrate excellent communication skills and impeccable personal presentation.
Duties:
1. Welcoming and serving customers.
2. Preparing food and drinks under supervision.
3. Providing table service.
4. General cleaning duties and washing up.
Job Purpose:
* To prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product on visiting Manor Farm.
* To ensure that all aspects of food and drink preparation are carried out in accordance with food safety training and the Countryside Food Safety Management System.
Quality Standards and Customer Service:
* Ensuring that every customer receives the highest levels of customer service and product on visiting Manor Farm Café and Play Barn.
* Resolving guest issues and escalating complaints to the shift/duty manager when appropriate.
* Ensuring that all communication with colleagues and guests is professional and conducive to creating a happy, safe, and efficient environment.
* Being receptive to positive change and feedback.
* Being punctual and presentable.
* Supporting colleagues in their roles.
Food Safety / Health and Safety:
* Completing the appropriate health and safety and food safety checks throughout the shift and recording this in the Food Safety Diary sheet.
* Receiving deliveries as instructed, ensuring correct stock rotation and following quality control guidelines.
* Ensuring that cleaning schedules are followed and that the appropriate records are completed and up to date.
* Providing accurate allergen information to our guests, escalating any queries to the Catering Manager, Assistant Catering Manager, Supervisor, or Team Leader accordingly.
* Completing all relevant training that is assigned to them.
Operations:
* Preparing and serving food and drink items as appropriate, in line with specifications and following strict hygiene and safety rules.
* Completing customer transactions efficiently.
* Performing general cleaning duties.
* Working to achieve daily, weekly, and monthly targets set by the Catering Manager.
* Using initiative and being proactive to contribute towards a successful shift.
About Us:
Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract, and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
Please visit (url removed), or email with your CV to (url removed).
Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
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