Job Summary
An exciting opportunity has presented for a motivated and enthusiastic person to work with service users under the Assertive Outreach Team.
To act as Keyworker / lead professional within the for service-users in North East Lincolnshire. This involves being responsible for assessment, developing, implementing and evaluating care plans using a person-centred approach.
Our ideal candidate would be a committed team player as well as being able to work independently demonstrating initiative and passionate in promoting good quality care to maximise independence. This is a band 6 post; however, applications from Band 5 applicants would also be considered for a developmental post if they are the right fit for the team.
Main duties of the job
The role involves being responsible for a caseload of patients with complex needs, working directly with the patient, their families, and supporting services to provide a holistic approach to what is affecting health psychologically and socially. While you will be a named key for your caseload, we utilise a team approach ethos, and applicants must show strong team working skills to meet the demands of our service users and the service itself. Applicants must have a flexible and innovative approach to promote engagement with the service.
About Us
Hello!
We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health, and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.
As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education, and employment opportunities including Grimsby Garden Centre.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward-thinking people who want to make a difference.
Come and Join us!
Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.
Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net
Date posted: 14 February 2025
Pay scheme: Agenda for change
Band: Band 6
Salary: £29,970 to £44,962 a year band 5 or band 6 depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: B9816-25-0002
Job locations: Weelsby View Health Centre, Ladysmith Road, Grimsby, DN32 9SW
Job Description
Job responsibilities
Main Duties / Responsibilities
* Communication & relationship skills
The post-holder will work with all members of staff within PCN's and Navigo. They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of service users are met.
Participate in multidisciplinary meetings, case conferences, and any other meetings as necessary.
Provide and present reports at Mental Health Review Tribunals and Hospital managers hearings.
Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment, and other risks surrounding a service user's mental health. Barriers to understanding include working with service users who could be hostile or highly emotional, who have complex needs and may be vulnerable.
Maintain accurate clinical records according to professional standards.
To participate in clinical and Management supervision.
Promote and implement creative ways of working with service users.
Instigate, develop and maintain a relationship with the service user and/or carer to facilitate the accurate delivery of care.
Manage highly confidential information in respect of members of the public in accordance with local and national policy.
Work with service users subject to restrictive interventions such as Community Treatment Order and DOLs.
* Knowledge, training, and experience
Attend appropriate training as identified with supervisor through supervision, e.g. reflective practice, handover, appraisal, and provide feedback to the Team on training.
Maintain and update skills/knowledge relevant to the post and ensure practice is evidence-based.
Attend and participate in Team and clinical meetings as required.
Participate in clinical supervision process, in appraisal and individual performance review process.
Participate in the training, education, and induction of new Team members, seconded workers, and other agencies as identified by Team Leader. To demonstrate and promote to them high standard of care and working at all times.
Participate in audits/surveys.
Have specialist knowledge and training, gained through formal training and experience, relating to older people and mental health and apply this knowledge when delivering care to service users.
Provide advice and support to other agencies around issues relating to Mental Health.
* Analytical & judgement skills
Under supervision make decisions about the range of options for treatment and care plans based on judgement of service-users need.
Conduct comprehensive assessments of both service users and carers in line with team operational policies.
* Planning & organisational skills
Under supervision to prioritise, plan, and coordinate own workload and activities in line with the changing needs of the team and service. This includes monitoring service user medication, making appointments for service users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis.
Have the ability to work independently and to be able to seek assistance.
Crisis response to other staff’s service users in the event of staff absence, and delegation from senior staff member.
Participate in caseload management and ensure relevant information is available for this to take place.
* Physical skills
Be trained in control and restraint and breakaway techniques; undertake regular updates (RESPECT).
* Responsibilities for patient/service user care
Review service users clinical risk on each visit, reporting back any areas of concern/change in presentation.
Provide advice to service users, their carers, relatives, and other professionals on needs relating to their difficulties and mental health. This includes a range of health education and advice.
Initiate individual carer support where required. Set objectives, monitor and audit effectiveness.
Participate in clinical governance activities.
* Responsibilities for policy & service development implementation
Adhere to all trust policies and legislation relating to the role.
Contribute to the evaluation and development of the service.
Comment on policies, procedures, and developments where required.
Propose improvements and changes to own work area.
* Responsibilities for financial and physical resources
Use equipment and resources in a careful and responsible manner.
Respect the resources within the restraints of the team budget.
* Responsibilities for human resources
Participate in Navigo clinical supervision strategy.
Support students within the workplace, allowing them to shadow your work.
Assist in induction of new staff.
Participate in PDR, identify own developmental needs and maintain portfolio.
* Responsibilities for information resources
Accurately document episodes and information relating to service user care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines, and data protection legislation.
Record personally generated information as required by the team or service, as directed by the Team Manager/Leader.
Provide oral/written reports as required.
Manage highly confidential information in respect of members of the public in accordance with local and national policy.
Ensure that the requirements of the Data Protection Act 1998 are met.
* Responsibilities for research and development
Participate in surveys or audits or research in relation to own work, as required by the team or service.
Be aware of up to date relevant published research, benchmarking, and innovative practice in other areas.
* Freedom to act
Deliver care for service users and carers, working within professional codes of practice, organisational policies, local protocols, and national legislation.
Have the ability to work independently, with peer support and supervision where required, to deliver care for service users/carers.
* Physical effort
Work in an office-based environment and in the community.
Regularly drive to visit service users in their own homes or in a community setting (provision to make reasonable adjustments under the Disability Discrimination Act applies).
* Mental effort
Concentration is frequently required in order to carry out interventions and assessments and type patient episodes on an electronic notes system on a daily basis.
Work is carried out in an unpredictable environment. This includes, for example, working with service users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service users and others, and to deal with changes and queries from service users, carers, and other professionals and agencies.
* Emotional effort
Work directly with difficult family situations and circumstances. For example, communication with service users, families, and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues.
Work with service users who display challenging and potentially verbally and/or physically aggressive behaviour.
* Working conditions
Some exposure to unpleasant working conditions, much of the work is carried out in the community.
* Other duties
Actively promote users and carers involvement in all aspects of care planning/delivery, in line with local guidance, whilst respecting the rights, capabilities, and wishes of the person concerned.
Facilitate empowerment and choice and promote equality for service users.
Report actual or potential problems that may put health, safety, and security at risk. Report all adverse incidents as per Navigo incident reporting policy.
Report all incidents of bullying or harassment, as per Navigo personal harassment policy.
To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager.
Responsibilities
Job description Job responsibilities
MAIN DUTIES / RESPONSIBILITIES:
* Communication & relationship skills
The post-holder will work with all members of staff within PCN's and Navigo. They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of service users are met.
Participate in multidisciplinary meetings, case conferences, and any other meetings as necessary.
Provide and present reports at Mental Health Review Tribunals and Hospital managers hearings.
Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment, and other risks surrounding a service user's mental health. Barriers to understanding include working with service users who could be hostile or highly emotional, who have complex needs and may be vulnerable.
Maintain accurate clinical records according to professional standards.
To participate in clinical and Management supervision.
Promote and implement creative ways of working with service users.
Instigate, develop and maintain a relationship with the service user and/or carer to facilitate the accurate delivery of care.
Manage highly confidential information in respect of members of the public in accordance with local and national policy.
Work with service users subject to restrictive interventions such as Community Treatment Order and DOLs.
* Knowledge, training, and experience
Attend appropriate training as identified with supervisor through supervision, e.g. reflective practice, handover, appraisal, and provide feedback to the Team on training.
Maintain and update skills/knowledge relevant to the post and ensure practice is evidence-based.
Attend and participate in Team and clinical meetings as required.
Participate in clinical supervision process, in appraisal and individual performance review process.
Participate in the training, education, and induction of new Team members, seconded workers, and other agencies as identified by Team Leader. To demonstrate and promote to them high standard of care and working at all times.
Participate in audits/surveys.
Have specialist knowledge and training, gained through formal training and experience, relating to older people and mental health and apply this knowledge when delivering care to service users.
Provide advice and support to other agencies around issues relating to Mental Health. #J-18808-Ljbffr