Summary
Working in a small family run business, you will develop your skills in vehicle maintenance and repairs, whilst delivering a high level of service and exceeding customers’ expectations.
Wage
£18,720 a year
Training course
Autocare technician (level 2)
Hours
8.30am to 5pm - Monday to friday
40 hours a week
Possible start date
Monday 1 September
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping
* Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures
* Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.
* Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.
* Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types
* Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air-Conditioning systems
* Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems
* Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair.
* Identify & procure correct parts to meet specific customer requirements
* Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
* Deal with and resolve low-level customer complaints
* Communicate effectively with customers, suppliers and colleagues
* Use specific company IT systems within the workplace, including Point-of-sale systems and hand-held devices.
Where you’ll work
Draycott Road
Southmoor
Abingdon
OX13 5BY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABINGDON AND WITNEY COLLEGE
Your training course
Autocare technician (level 2)
Equal to GCSE
Course contents
* Comply with health and safety procedures in the workplace in compliance with regulations, standards, and guidance.
* Prepare the vehicle and working area before the work activity. For example, remove or mitigate slip and trip hazards.
* Maintain and restore the work area during and on completion of the activity.
* Store, maintain, including calibration checks, and return tools and equipment to storage.
* Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
* Comply with environmental and sustainability procedures, regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
* Apply vehicle safety inspection and routine maintenance procedures using vehicle specific data on car, car derived van or light goods vehicle.
* Select and use tools and equipment, mechanical and electrical measuring tools, and diagnostic equipment.
* Remove and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
* Remove, repair and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
* Inspect, remove, and replace of parts or components in cars, car derived vans, or light goods vehicles for the following: steering systems and suspension systems, braking systems, emission systems, air conditioning systems, battery and charging systems, fluid and filtration systems.
* Apply state-of-health condition monitoring tests to high voltage batteries and chargers for electrified cars, car derived vans, or light goods vehicles.
* Apply four-wheel geometry checks and adjustments to cars, car derived vans, and light goods vehicles.
* Apply safe working practices and procedures to isolate electrified vehicles for maintenance.
* Record vehicle service maintenance, parts replacement, or repair.
* Apply customer service principles and organisational customer care practices. For example, identifying customer and vehicle needs, resolve low level customer complaints, make recommendations to customers based on results of inspection, maintenance, or repair of vehicles, customer payment transactions and organisational sales processes.
* Provide quotation of cost and order automotive parts, products, and consumables applicable to the vehicle.
* Apply procedures for stock and parts storage: ordering, checking and stock rotation.
* Apply organisational sales processes. For example, show and tell, features and benefits, consultative selling, mini closing and closing.
* Apply team working principles.
* Comply with equity, diversity, and inclusion guidance.
* Communicate with others verbally, for example customers, suppliers, and colleagues.
* Communicate in writing, for example with internal and external customers, colleagues, and managers.
* Use information and digital technology systems. Comply with GDPR and cyber security.
* Complete and record learning and development activities.
* Apply procedures to check and replace fluids, and filtration parts.
* Comply with health and safety procedures in the workplace in compliance with regulations, standards, and guidance.
* Prepare the vehicle and working area before the work activity. For example, remove or mitigate slip and trip hazards.
* Maintain and restore the work area during and on completion of the activity.
* Store, maintain, including calibration checks, and return tools and equipment to storage.
* Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
* Comply with environmental and sustainability procedures, regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
* Apply vehicle safety inspection and routine maintenance procedures using vehicle specific data on car, car derived van or light goods vehicle.
* Select and use tools and equipment, mechanical and electrical measuring tools, and diagnostic equipment.
* Remove and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
* Remove, repair and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
* Inspect, remove, and replace of parts or components in cars, car derived vans, or light goods vehicles for the following: steering systems and suspension systems, braking systems, emission systems, air conditioning systems, battery and charging systems, fluid and filtration systems.
* Apply state-of-health condition monitoring tests to high voltage batteries and chargers for electrified cars, car derived vans, or light goods vehicles.
* Apply four-wheel geometry checks and adjustments to cars, car derived vans, and light goods vehicles.
* Apply safe working practices and procedures to isolate electrified vehicles for maintenance.
* Record vehicle service maintenance, parts replacement, or repair.
* Apply customer service principles and organisational customer care practices. For example, identifying customer and vehicle needs, resolve low level customer complaints, make recommendations to customers based on results of inspection, maintenance, or repair of vehicles, customer payment transactions and organisational sales processes.
* Provide quotation of cost and order automotive parts, products, and consumables applicable to the vehicle.
* Apply procedures for stock and parts storage: ordering, checking and stock rotation.
* Apply organisational sales processes. For example, show and tell, features and benefits, consultative selling, mini closing and closing.
* Apply team working principles.
* Comply with equity, diversity, and inclusion guidance.
* Communicate with others verbally, for example customers, suppliers, and colleagues.
* Communicate in writing, for example with internal and external customers, colleagues, and managers.
* Use information and digital technology systems. Comply with GDPR and cyber security.
* Complete and record learning and development activities.
* Apply procedures to check and replace fluids, and filtration parts.
Your training plan
Duration:
18 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 18 months)
Approximately 12 on-site assessment visits per year
Level 1 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 1 Functional Skills in English and Maths
Level 2 Diploma in Light Vehicle Maintenance and Repair Principles
Level 2 Autocare Technician Apprenticeship
End Point Assessment:
Knowledge assessment
Practical observation
Professional discussion
Requirements
Desirable qualifications
GCSE in:
* English & Maths (grade A*- C / 9 - 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Analytical skills
* Logical
* Team working
* Initiative
* Physical fitness
Other requirements
Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session, please call us on 01235 216216. Qualification checks: By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £7.55 per hour from April 2025. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.