Customer Service Advisor (Temporary Contract)
£23,934 per annum
Your role with us:
Our Customer Service Advisors play a key role in ensuring The Royal Mint delivers an exceptional customer experience. You’ll manage interactions across various social media channels, web platforms, and handle phone calls, live chats, and emails. Your role will involve solving problems, providing advice, and delivering outstanding service. Each day, you’ll collaborate with diverse teams within The Royal Mint, working together to consistently exceed customer expectations with every interaction
We are looking for people who have:
* Passion for delivering outstanding customer experiences and achieving results.
* Positive attitude, maintaining composure under pressure.
* Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.
* Demonstrable experience of conflict resolution: Can handle disputes calmly and effectively.
* Excellent problem solving skills.
We are looking for people who are:
* Empathetic, with the ability to understand the customer’s perspective.
* Are able to use initiative to think creatively and find solutions to customer inquiries.
* Excellent communicator with ability to adapt their style to suit individual needs.
* Able to work to a variety of shift patterns which include evenings and weekends.
More information and employee benefits:
* Access to canteen an onsite Costa Coffee
* Free onsite parking
Please note, if successful you will be employed on a temporary contract by Challenge TRG Recruitment.
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