Job Title: General Manager - Repairs, Voids & Planned Works (Social Housing)
Location: West London
Salary: £92,000
Job Type: Permanent
About the Role:
Our client, a leading housing association/local authority, is seeking an experienced General Manager to oversee repairs, voids, and planned works within their social housing portfolio. This is a fantastic opportunity to join a dynamic and forward-thinking organisation dedicated to providing high-quality housing services to communities.
Key Responsibilities:
* Lead and manage the delivery of responsive repairs, voids management, and planned maintenance programmes, ensuring high performance and customer satisfaction.
* Oversee contractor and in-house team performance, ensuring work is completed efficiently, on time, and within budget.
* Develop and implement strategic plans for the repairs and maintenance service, ensuring compliance with relevant regulations and industry standards.
* Ensure void properties are turned around efficiently to minimise rent loss and optimise occupancy rates.
* Monitor and improve operational performance, KPIs, and service delivery targets.
* Ensure all works comply with procurement policies, contract law, and health & safety regulations.
* Act as the primary point of contact for contractors, suppliers, and internal stakeholders, fostering strong working relationships.
* Drive continuous improvement initiatives, identifying efficiency's and best practices.
* Provide regular reports on financial performance, compliance, and service quality to senior management.
Essential Requirements:
* Proven experience as a General Manager, Head of Repairs, or similar role within social housing, property maintenance, or construction.
* Strong knowledge of repairs and maintenance, voids management, and planned works programmes.
* Experience managing direct labour teams and external contractors.
* Excellent stakeholder management and leadership skills.
* Strong understanding of health & safety legislation (CDM 2015, HHSRS, Fire Safety Regulations, etc.).
* Financial acumen with experience in budget management, cost control, and service efficiency.
* Strong IT skills, particularly in housing management and asset management systems.
Desirable:
* Relevant qualifications such as RICS, CIOB, CIH, or equivalent.
* Experience working within a housing association or local authority.
* Knowledge of procurement frameworks and public sector tendering processes.
Why Join?
* Work with a reputable organisation dedicated to improving social housing standards.
* Opportunity to lead large-scale operational improvements with long-term impact.
* Competitive salary and benefits package.
If you are a proactive and experienced General Manager with a strong background in repairs, voids, and planned works, we want to hear from you! Apply today or contact Macey at Daniel Owen for more information.