* Dealing with enquiries from Clients and customers
* Handling all incoming and outgoing phone calls
* Processing and management of incoming customer orders
Customer Service Advisor Doncaster£25k My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Doncaster depot. You will be playing a supportive role for all UK locations, providing a positive, proactive and reactive customer services experience to customers, clients and suppliers. These may consist of NHS hospital & procurement teams, pharmacy staff, manufacturers, distributors, logistics teams etc. where problem solving, query handling alongside data input form the basis of this role. Monday – Friday09:00 – 17:30 Key Responsibilities:
1. Providing excellent customer service to secondary care providers nationwide
2. Dealing with enquiries from clients and customers
3. Processing and management of incoming customer orders, via email and phone
4. Ensuring requests for information, delivery discrepancies and credits are dealt with
5. Goods receipt processing, liaising with suppliers re any identified discrepancies<...