Job summary The post holder is primarily responsible for reviewing emergency telephone calls prioritised through NHS Pathways. Responsible for collating data to be analysed for production of NHS Pathways quality assurance standard reports in order to establish areas of focus for training. Responsible for quality assurance of all qualified NHS Pathways EOC staff by supporting them to practice safely and effectively and meet the standards required for the Trust accreditation status and so ensuring high standards of professionalism are maintained at all times. Successful applicants will be invited for interviews. As part of your training you will be required to complete a mentorship period. Main duties of the job An opportunities has arisen to play a key role in the Audit Team at East Midlands Ambulance Service based at our Nottingham Emergency Operations Centre. We are looking to recruit to the following: x 1 EOC Auditor (Non-Clinical) - full-time/37.5 hours per week The EOC Auditor is primarily responsible for supporting the Emergency Operations Centre in the delivery of a high quality service. By auditing calls on a retrospective and live basis following the performance standards as set by NHS Pathways, the Auditor will provide strength based feedback and future forward feedback to aid the continued professional development of colleagues. You will need to be NHS Pathways certified and evidence 6 months proven track record of triaging Pathways calls to a safe and appropriate outcome. As an NHS Pathways certified staff member, you will be required to support in EOC through answering 999 calls when required. The post holder will be based at EOC Nottingham, and need to be flexible with the ability to also work from home if and when required. Team's operational hours are 7 days a week between 0700 and 0000. About us Theduties and responsibilities of the post will be undertaken in accordance withthe policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults. This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 335-A-1702 Job locations EOC Horizon Place Nottingham NG8 6PY Job description Job responsibilities Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying. Job description Job responsibilities Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying. Person Specification Experience Essential Significant proven experience as NHS Pathways Emergency Medical Advisor Proven track record of compliant pathway call audits in last 6 months Desirable Experience of supporting staff development Experience of an audit process Personal Attributes Essential Self motivated - able to work on own initiative Work effectively as part of a team Qualifications Essential Minimum of 5 GCSE's or equivalent including Maths and English NHS Pathways core module one and core module two Desirable NHSP Pathways Coaching Module Mentoring Qualification Person Specification Experience Essential Significant proven experience as NHS Pathways Emergency Medical Advisor Proven track record of compliant pathway call audits in last 6 months Desirable Experience of supporting staff development Experience of an audit process Personal Attributes Essential Self motivated - able to work on own initiative Work effectively as part of a team Qualifications Essential Minimum of 5 GCSE's or equivalent including Maths and English NHS Pathways core module one and core module two Desirable NHSP Pathways Coaching Module Mentoring Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Midlands Ambulance Service NHS Trust Address EOC Horizon Place Nottingham NG8 6PY Employer's website https://www.emas.nhs.uk/ (Opens in a new tab)