Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service Executive.
The Customer Service Executive will be responsible for end-to-end control of all shipments coming into and out of the Road freight depot.
What’s on offer for the Customer Service Executive
* Free parking
Duties & Responsibilities
* Manifest daily export trailers and send related pre-advice
* Update collection and delivery status in a timely manner.
* Responsible for web bookings.
* Monitor, chase and process all POD ensuring timely updating of internal system.
* Chase delivery agents for all outstanding POD.
* Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments.
* Customer Service – dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email.
Skills & Experience
* Flexible, adaptable and quick to learn.
* Ability to work on own initiative.
* Must be able to work well under pressure.
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