ETeam – Sheffield, City and Borough of Sheffield
Location - Sheffield 2 hybrid 3 days p/week
Requirements
To be successful in this role, you should meet the following requirements:
1. 8-10 + years of experience for applications running in MS Windows platform.
2. Working knowledge of Contact Centre applications like IVR, Genesys, etc.
3. Good knowledge on IVR and its designing with flow.
4. Knowledge in Genesys Systems and technology.
5. Experience with Microsoft Office products – O365, PowerPoint, Word, Teams, and Excel.
6. Experience with Confluence, JIRA, Kanban boards, etc.
7. Strong analysis skills – definition of use cases / sequence diagrams will be essential.
8. Operating in an Agile-based methodology environment.
9. Experience operating with third-party vendor operations.
10. Multi-market project experience, with flexibility in operating in this environment.
The successful candidate will also meet the following (Good to have Requirements):
1. Experience of regulatory approvals.
2. Creation of Solution Design Documentation from Business Architecture through to the Infrastructure.
3. Experience with security architecture.
4. Eagerness to learn new things.
5. Familiarity with AGILE methodology and DevOps and ITIL framework.
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