Location: Cheltenham Rate: £11.50 per hour Contract: Temporary Are you looking for a short-term role where your customer service skills can shine? Our well-established client is seeking a dependable Service Desk Assistant to join their professional team on a temporary basis. This is an excellent opportunity to contribute to a thriving organization while earning extra income. Key Responsibilities: Delivering exceptional customer service through telephone and email communication. Handling inbound queries with professionalism and efficiency. Scheduling and confirming appointments. Directing calls to appropriate team members. Maintaining and updating records in the company database. Adhering to company policies and procedures. Requirements: Strong written and verbal communication skills. Proven experience in a customer-facing role is highly advantageous. Excellent telephone manner and problem-solving abilities. Familiarity with Microsoft Office 365 applications (Outlook, Teams). Reliable, organized, and detail-oriented. What We Offer: Comprehensive training to ensure your success. A welcoming, collaborative work environment. Free parking for ease of commuting. Apply now and make a meaningful impact in this short-term role Send your CV to Elina at i2i recruitment today. Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion