We are seeking a highly motivated and experienced Assistant Manager to join our team at Student Castle Cambridge. The successful candidate will play a key role in supporting the General Manager in overseeing day-to-day operations, ensuring excellent customer service, and maintaining a well-managed, compliant and secure living environment for our residents.
Reporting Line: Scheme Manager
Main Duties:
1. Assist the Scheme Manager in all aspects of office administration including responding to email, telephone and face to face inquiries.
2. Producing rotas for the various teams including security and housekeeping.
3. Develop and update office documents as necessary.
4. Manage staff holidays and sickness logs.
5. Update and complete financial records such as petty cash, expenses and bank reconciliations.
6. Follow the credit control procedure for students in rent arrears.
7. Manage the onsite housekeeping, security and maintenance teams.
8. Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
9. Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life.
10. Organise social events with student input.
11. Monitor and update all social media streams regularly.
12. Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
13. Arrange and perform sales viewings for prospective customers.
14. Promote the business at University open days.
15. Utilise online materials and social media to promote the Student Castle brand.
16. Develop and implement new marketing strategies.
17. Log and inform facilities team of maintenance issues.
18. Liaise with contractors for maintenance issues unable to be dealt with in house.
19. Advise students on works to be carried out and access to rooms being required.
20. Ensure servicing and maintenance records are kept up to date.
21. Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in.
22. Perform and document regular inspections of student flats.
23. Assist with summer deep clean and maintenance works programme.
24. Any other duties deemed necessary for the smooth operations of the scheme.
Seniority Level
Mid-Senior level
Employment Type
Full-time
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