We are currently recruiting for a Help-desk Coordinator to join our client’s Fire & Security business in Urmston, Manchester. The successful candidate will be responsible for the allocation and coordination of reactive, planned, and service installation works between clients and engineering staff.
Key Responsibilities:
* Allocation of jobs to Field Technicians and subcontractors
* Review of electronic time sheets for Field Technicians
* Pending call reporting and escalation
* Coordination of Field Technician revisits
* Coordinating and distribution of maintenance visits
* Issuing of pre-planned maintenance schedules to Clients / Service Managers
* SLA/KPI reports for specific clients
* Managing all admin tasks, i.e., spreadsheets for various contracts
* Planning all maintenance visits
* Ensuring all SLA/KPIs are met within target dates
* SMS Health Checks completed monthly
* On-call administration and updates
* Arranging reactive and pre-planned maintenance appointments directly with end users
* Set-up and amendments to maintenance contracts
* Manage and reduce all WAIT info
* Achieve monthly maintenance KPI’s
* Training on aspects of Belfast Operations
* Compiling management reports for site-based Service Managers
* Liaising with Service / Operations Managers regarding KPI performance
* Creation of job packs issued to Service / Operations Managers
Skills & Experience:
* Administration experience (preferably within a help-desk type environment)
* Computer literacy skills
* Adaptable and flexible in approach to work required
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