First Response Advisor – Housing Disrepair Department Full Time, Permanent £22,000 - £24,000 Liverpool City Centre Hybrid Working Available An exciting full-time opportunity has arisen to join a dynamic, expanding law firm in the heart of Liverpool City Centre. We are looking for a confident and self-motivated person to fill the role of First Response Advisor. Experience within a law firm is desirable for this role but we will consider candidates with strong customer service and telephone experience as full training will be provided. Job Details and Benefits: Full time, permanent Monday – Friday, 35 hours a week, 11am – 7pm Hybrid working – ability to work from the office and from home once probation is passed. Training and progression opportunities Brand new office with access to a coffee shop on the ground floor in Liverpool City Centre. 25 days paid holiday per year plus bank holidays extra day off for your birthday first day of school off (pro rata for part time positions) Christmas shutdown. Medicash membership Employee pension scheme. Main duties and responsibilities: As a First Response Advisor you will be the first point of contact for clients. The role involves making outbound calls to clients and potential clients to assist them with the completion of various paperwork. You will also take inbound calls from new clients and will assist with directing main line inbound calls. You will help guide clients through our policies and procedures, ensuring both parties have the required information for us to be able to take on their claim. Accurate data collection. Maintain a high level of phone etiquette and professionalism at all times. Communicate effectively with customers, colleagues, and other departments to resolve issues or escalate as necessary If you feel the First Response Advisor position may be for you or you are interested in finding out further information, please contact Joe at Everpool Recruitment by email or call 0151 556 2090. Alternatively, you can apply to this advert and someone from the legal team will be in touch. ADZN1_UKTJ