Job Advertisement: Customer Outcomes Executive
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your efforts make a positive impact? Our client, a leading financial services organisation, is seeking a motivated Customer Outcomes Executive to join their dynamic team.
In this role, you will be responsible for providing arrears support to customers, ensuring excellent customer outcomes while following regulatory standards and maintaining high levels of satisfaction. You will engage with customers, identify tailored solutions, and ensure compliance with Consumer Duty regulations.
Joining our client's Customer Outcomes team means being part of a dedicated group that supports customers during financial difficulties across multiple brands. You will contribute to improving processes, work collaboratively with internal teams, and stay informed about industry regulations.
This role offers excellent opportunities for professional development and growth. You will enhance your communication skills, work in a supportive environment, and gain invaluable corporate experience within a Customer Outcomes setting.
Requirements:
Proven experience in customer service, collections, or financial services
Strong understanding of Consumer Duty regulations
Excellent communication and interpersonal skills
Proficiency in relevant software and CRM systemsAttributes and Behaviours:
Self-motivated with the abili...