Product Support Analyst Location: UK Remote Length: 12 Months Rate: From £40.38 p/h PAYE (Approx. £83.9K per annum) Hours: 9am-6pm This client is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe.The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PSO organization, the Product Support Analysts are creative problem solvers who strive to ensure businesses are utilizing our advertising solutions as efficiently and as effectively as possible.RESPONSIBILITIES:
1. Build technical knowledge and expertise in various Facebook advertising products
2. Provide consultative guidance to sales teams and external clients on best practices and Facebook product setups
3. Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de- bugging
4. Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
5. Facilitate ...