Reporting to the Associate Chief Operating Officer, the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of the Care Group's strategy and the Division's overall strategies and objectives.
In addition to supporting the delivery of the Care Group's strategy, the General Manager will take operational responsibility for the Diagnostic and Clinical Support services. This will include leading the senior team and ensuring services are delivered effectively and safely. The Diagnostics and Clinical Support Care Group includes Imaging Services, Physiotherapy, Occupational Therapy, Speech and Language Therapy, and Bed Management Team.
The post holder will have the requisite management experience to allow them to effectively oversee the performance of teams and will possess the personal qualities and skills to deal competently with operational issues.
The General Manager will implement patient-centred clinical operational strategy and plans, advising the Care Group Leadership team and ensuring that systems and processes are in place and adhered to.
The General Manager will lead plans and strategies for the Care Group, including accountability for the delivery of those clinical and clinical technical services within their area.
Main duties of the job
Main Duties and Responsibilities
To provide leadership and direction to the Diagnostic and Clinical Support Care Group, ensuring policies and procedures are developed and implemented to deliver clinical standards safely and effectively, ensuring performance targets are achieved within the allocated financial resources.
Accountable for the Care Group, working closely with the Clinical and Service Managers to ensure the service objectives are achieved.
Represent the Care Group at regional and partnership forums ensuring services are routinely benchmarked with the network.
Develop Care Group plans that ensure the service is delivered in line with the Trust's and Divisional Strategy and supports the Trust's strategy for High Performing Services.
Key Relationships
Divisional Managers, Therapy Managers, Clinical Managers, Clinical Specialists, Consultants, Community teams, external providers.
About us
As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales, and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state-of-the-art facility.
Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation, and oncology. We are becoming recognized as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research, and teach the next generation of children's specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe, and confident as they play, learn, and grow. At Alder Hey, we are here to look after a child and their family, which includes mums, dads, brothers, and sisters.
Job description
Job responsibilities
Main Duties and Responsibilities
To provide leadership and direction to the Diagnostic and Clinical Support Care Group, ensuring policies and procedures are developed and implemented to deliver clinical standards safely and effectively, ensuring performance targets are achieved within the allocated financial resources.
Accountable for the Care Group, working closely with the Clinical and Service Managers to ensure the service objectives are achieved.
Represent the Care Group at regional and partnership forums ensuring services are routinely benchmarked with the network.
Develop Care Group plans that ensure the service is delivered in line with the Trust's and Divisional Strategy and supports the Trust's strategy for High Performing Services.
Communication
Communicate and receive highly complex, highly sensitive, and at times contentious information, ensuring where there are barriers to understanding, information is provided in a format that supports understanding, is empathetic whilst maintaining the intention and context of the message.
As a member of the Divisional management team, attend and participate in divisional meetings, providing assurance with regards to the effective delivery of Diagnostic and Clinical Support services, acting as a conduit between the Care Group and the Divisional Directors and Senior Managers.
Communicate formally as and when required on behalf of the Care Group to the Division and Executive colleagues.
Communicate regularly with clinical and operational teams, ensuring their collective voice is heard and that concerns, ideas, and suggestions are represented fairly and clearly.
Work collaboratively with the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers, to ensure that services have a clear operational plan, communicated to all members of the Care Group.
Adapt appropriate communication skills, using persuasive and negotiating skills to achieve strategic objectives and to plan operational developments, including leading organizational change within the service.
Act as a patient/staff advocate through the application of ethical, legal, and professional knowledge and skills. Provide support, empathy, and reassurance in the delivery of patient care.
Contribute to a supportive working environment in the interest of staff morale and patient care.
Develop external professional networks, which promote both the professions and the organization.
Strategic
Develop strategic operational plans for the Care Group in collaboration with the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers and clinical teams, ensuring consistency with the Trust Strategy.
Lead the annual planning round for the Care Group, overseeing the development of service plans and business cases that may be required, alongside the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers.
Lead the implementation of service developments and service level agreements with the support of the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers.
Planning and Organising Skills
Lead on service improvement projects or initiatives for the Care Group, overseeing the development of project plans, and delivery of individual projects, delegating to senior leads when appropriate.
Responsible for the interpretation, development, and implementation of clinical and non-clinical policies pertaining to the Care Group, liaising with other agencies as appropriate.
Receive, manage, analyze, and interpret highly complex data, communicating findings to the Care Group and the Division.
Responsibility for patient/client care
Ensure the Care Group has a strategy for ensuring best use of clinical practice across all areas, ensuring that all clinical practice adheres to current legislation.
Ensure the Care Group has a policy to ensure continuous improvement and review of quality standards and has the competence to respond with appropriate plans when services fail to meet them consistently.
Ensure the Care Group has robust governance systems in place, with supporting programmes established within the team to monitor and deliver clinically effective high-quality services.
Responsibility for policy/service development
Responsible for the identification and delivery of service development opportunities in order to achieve standards of best practice within the Care Group.
Ensure that research and development is facilitated within the Care Group.
Maintain personal familiarization with national and local policy changes that have the ability to affect the safe and effective operations within the Care Group.
Responsibility for Financial and Physical Resources
Responsible for the Care Group budget, ensuring cost-effective use of resources, identify budget pressures as they arise and develop actions to address them which results in the delivery of a balanced budget.
Oversee the development of business cases within the Care Group to support the development or reconfiguration of services as and when required.
Responsible for ensuring the Care Group delivers its cost improvement programme alongside the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers.
Authorised signatory for all claim sheets e.g., overtime, expenses, and general orders etc.
Responsible for advising the Division regarding the procurement of equipment, ensuring value for money, whilst ensuring the equipment meets the needs of services.
Responsibility for Human Resources
Provide effective leadership and management within the Care Group.
Ensure that departmental objectives and targets are achieved, acting where standards fail below the acceptable, enacting appropriate HR policies and procedures as required.
Responsible as per delegated responsibility for the investigation, case management, and hearing of Employee Relation cases.
Create a collaborative and positive workforce across the Care Group through effective engagement and objective setting.
Ensure that all staff are managed and developed within the Trust's HR Policies and procedures.
To assess the implications of national initiatives affecting the workforce, such as Working Time Directive, and to develop and implement action plans which will ensure compliance with New Deal and Working Time Regulations.
To participate in developing the Trust's Strategy for Workforce Planning for the future and implementation of initiatives arising from it.
Implement innovative measures required to both retain and recruit staff in the short, medium, and long term.
Responsible for ensuring the Care Group achieves the Trust's People measures in relation to sickness, recruitment, retention, and personal development reviews, taking corrective action where standards fall short of effective.
Responsible for ensuring the Care Group meets its obligations in relation to equality and diversity.
Responsible for ensuring all staff across the Care Group have effective annual performance reviews and corresponding personal development plans.
Responsible for risk management within the department ensuring the identification, reporting, and action planning of risks and incidents, developing plans to minimize their impact on staff.
Responsibility for Information Resources
Responsible for ensuring the Care Group has effective policies and procedures to support the safe use and management of data and associated information resources, ensuring the principles of GDPR are embedded in Care Group practice taking corrective action where standards fall short of effective.
Person Specification
Qualifications, Experience and Knowledge
Essential
* Education to degree level or equivalent.
* Knowledge and understanding of a range of issues across the NHS and NHS patient agenda.
* Higher professional or management degree (Masters Level) or equivalent knowledge acquired by experience.
* Evidence of continuing professional development including regular attendance on internal and external study programmes.
* Extensive experience working at a senior management level in a large complex organisation preferably within the NHS.
* Previous experience of effective workforce planning and service developments.
* Exposure to solving issues within a complex healthcare environment.
* Recent experience of internal/external partnership working at a senior level.
* Proven experience of effectively managing policy implementation and demonstrable service development work.
* Experience of managing and developing multi-disciplinary teams.
* Demonstrable experience at a senior management level, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget responsibility, and successful delivery of performance targets within strict financial controls.
* Understanding and appreciation of diversity.
* Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
* Principles and impact of the NHS Constitution.
* Knowledge and understanding of computerised financial, management, budgetary management, and workforce information systems.
Desirable
* Project Management experience.
* Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy.
Skills
Essential
* Coaching & values-led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams.
* A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training, and coaching skills using well-developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
* Solve problems, using a solution-focused approach demonstrating competent persuasive and influencing skills.
* Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales.
* Support business planning processes on behalf of the Care Group.
* Coordinate Care Group activity to meet challenging performance targets.
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