LONDON BOROUGH OF HACKNEY
Leasehold Consultation & Billing Officer
DBS Required : No
Agreement Type : Permanent - Full Time
Join Our Team as a Leasehold Consultation and Billing Officer!
We are looking for a dedicated Leasehold Consultation and Billing Officer to join our Consultation and Billing Team at Hackney Council. In this position, you will collaborate with colleagues to calculate major works service charges and produce accurate interim and actual invoices for leaseholders. You’ll prepare and issue Section 20 notices for various schemes, ensuring adherence to legislation and local procedures. Your professionalism and clarity will be key as you address inquiries and complaints from residents, delivering a high-quality customer experience.
You’ll also maintain and update the major works database, ensuring all customer accounts are accurate and reconciled. Your essential financial administration skills will support the successful delivery of Homeownership Services.
We offer opportunities for professional development and the chance to engage with the community, making a positive impact on the lives of our residents. We’re looking for someone with strong attention to detail and accuracy in financial calculations, as well as effective communication skills to convey complex information clearly to diverse audiences. we have great pride in our borough, our communities, and our services. It’s one of the most sought-after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.
This application process replaces a supporting statement.
a place that celebrates diversity and where everyone can feel valued, included and involved. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available