Job summary The post holder will primarily provide administrative and clerical support to the Radiology Department, involving direct contact with patients. The post involves data input into the EPIC and ICE computer systems. This is a Part time role at Heatherwood Hospital from Monday - Friday 4:00 PM to 8:00 PM Main duties of the job Provide an efficient and effective service to both patients and other staff Maintain a customer care approach at all times. Support the introduction of Government, Trust, and Departmental quality and business initiatives. Actively encourage feedback as part of the departmental quality initiative Maintain the high standards of the department by contributing towards individual and team objectives Maintain good communication and relationships with a number of stakeholders including patients and other users of the service Convey factual information to patients, including children re: examinations; To input patient details accurately into Radiology Information System EPIC. Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity. Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff. About us Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future. Date posted 20 January 2025 Pay scheme Agenda for change Band Band 2 Salary £24,873 a year per annum pro rata INCL HCAS Contract Permanent Working pattern Part-time Reference number 151-JLM379 Job locations Heatherwood Hospital Brook Avenue Ascot SL5 7GB Job description Job responsibilities Participate in departmental meetings, and performance planning. Attend training as and when required Act as mentor and trainer for new staff and support induction programme Participate in annual appraisal system Participate in audit and audit presentations Please see Job Description and Person Specification for further information Job description Job responsibilities Participate in departmental meetings, and performance planning. Attend training as and when required Act as mentor and trainer for new staff and support induction programme Participate in annual appraisal system Participate in audit and audit presentations Please see Job Description and Person Specification for further information Person Specification Qualifications Essential General Education Numerate Experience Essential Previous reception duties Customer care/dealing with the public face to face or by telephone Desirable Knowledge of the Health Information Systems Skills & Knowledge Essential Flexible - able to work on own initiative and within a team Good telephone manner Ability to work to deadlines. Able to work on own initiative and prioritise workload Ability to prioritise work and to adapt to changing circumstances. Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere. Ability to work without supervision Person Specification Qualifications Essential General Education Numerate Experience Essential Previous reception duties Customer care/dealing with the public face to face or by telephone Desirable Knowledge of the Health Information Systems Skills & Knowledge Essential Flexible - able to work on own initiative and within a team Good telephone manner Ability to work to deadlines. Able to work on own initiative and prioritise workload Ability to prioritise work and to adapt to changing circumstances. Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere. Ability to work without supervision Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Heatherwood Hospital Brook Avenue Ascot SL5 7GB Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)