Are you passionate about helping people in need and making a difference in your community?
Who?
We are looking for an experienced Benefits Officer to join our team.
What will you be doing?
1. You will assess claims for Housing Benefit and Council Tax Reduction for our customers, ensuring that they receive the financial support they are entitled to and need
2. Determine entitlement by accurately calculating customer’s household, disabilities, income, savings, investments, and rents, determining which scheme applies to them before entering information accurately onto the Academy system
3. Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices
4. Identify customers who should be claiming Housing Benefit or Council Tax Reduction and help them to make a claim online or face to face
What do you need?
5. A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills
6. A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement
7. Experience of dealing with customers and/or members of the public and handling personal or sensitive information
What do we offer?
8. Working for a great, forward thinking Local Authority.
9. Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
10. A friendly, supportive team and a range of opportunities for continuing professional development.
11. Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
12. Free parking
For more information
Post Number: N7026
Closing Date: 27 September 2024