Prosper Recruitment are working in partnership with a forward thinking regeneration and new build specialist delivering best-in-class solutions to the social housing sector in the North East. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators, the purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Competitive salary and benefits based on experience Company Car Allowance Company Profit Related Bonus scheme paid twice yearly - (June and December) Pension contribution scheme Life assurance scheme Use of company gym - based at Head Office Private healthcare available Access to wealth management advice Bonus scheme Candidates from industry sectors outside of Construction will also be considered but you must have worked in a Customer Service role for at least the last 2 years INDAF