Our mechanical engineering expert in the heart of Surrey is looking for a technical minded customer centric candidate to provide vital support to all of the areas of the business.
You main aim will be to ensure that all records are maintained and that information provided is up-to-date. To ensure that you attain the highest level of product knowledge for all the products in order to provide total customer satisfaction.
Technical Communications Specialist duties:
Provide technical support when required.
Contribute to the maintenance of the technical database for problems and solutions for all products.
Provide assistance to Distributors who should call for assistance.
Research Technical inquiries:
Raised by customers on existing products.
Raised by product Development (Technical Bulletins).
Communicate technical inquiries / feedback to our product suppliers.
Benefits include: 28 days holiday plus bank holidays, hybrid working, investors in people organisation