Job Description
Head of IT Operations/NOC - Edinburgh - New
+++ Please note, this role is based in Edinburgh +++
A leading organisation requires a Head of IT Operations/NOC to join and guide its growing operations function. Suitable candidates will have experience of the folloiwng:
* Leading a global/enterprise-level NOC/IT operations function.
* Developing and implementing strategies across infrastructure and applications.
* Leading and mentoring Analysts, Snr Analysts, Team Leaders, and Technical Trainers with a NOC/operations function
* Driving adoption of automation/Site Reliability Engineering practices.
* Driving change to deliver a cutting-edge NOC/operations function..
* Overseeing incident response and problem management.
* Implementing innovative monitoring and automation solutions.
* Fostering a culture of continuous improvement and learning.
* Oversee 24/7 monitoring of infrastructure / applications.
* Optimising performance and establishing key metrics (KPIs and SLOs).
* Communicating effectively with senior management and other departments.
* Identifing areas for improvment/automation.
Please send CV for full job description and an informal chat.