Job Opportunity: Sales Advisor
Are you looking for an exciting and varied role where no two days are the same? Join our dynamic team as a Sales Advisor, where you'll play a key role in the daily sales and operations of a busy self-storage facility.
About the Role
As a Sales Advisor, you’ll be the first point of contact for customers, helping them find the right storage solutions while ensuring smooth operations on-site. Your ability to deliver excellent customer service and manage tasks efficiently will be essential to your success.
Key Responsibilities
Sales and Customer Interaction:
* Handle daily self-storage inquiries via phone, email, and in-person.
* Utilize various software systems for inquiry management and sales follow-up.
* Respond promptly to online inquiries (within 10 minutes).
* Follow structured processes for follow-ups and log results in the CRM system.
* Ensure customers have the appropriate Store Protection for their goods.
* Promote additional services such as premium storage rooms, removals, packing materials, and warehousing.
On-Site Support:
* Welcome and assist customers accessing the facility or setting up storage rooms.
* Verify and process customer documentation, including photo ID and proof of address.
* Provide facility tours, demonstrating the use of key fobs, trolleys, lifts, and storage spaces.
Other Duties:
* Perform routine cleaning and security checks to maintain a safe and tidy facility.
* Collaborate with team members at other locations as required.
What We’re Looking For:
* Proficiency in PC usage and software systems.
* Strong communication and customer service skills.
* Ability to follow structured processes and maintain attention to detail.
* A proactive, flexible, and team-oriented attitude.
This role offers a dynamic work environment with plenty of variety and opportunities to engage with customers directly. If you thrive in a fast-paced setting and enjoy providing excellent service, we’d love to hear from you!
Job Type: Full-time
Location: Edinburgh
Take the next step in your career and join a team that values dedication, adaptability, and customer satisfaction!