Job summary We are looking to recruit a part-time receptionist to undertake reception and administrative duties in a busy outpatient department in Tower Hamlets. 2 afternoons a week. Thursday & Friday 1.30 to 5pm both days. IMPORTANT NOTE. To be considered for shortlisting, you must begin your supporting statement with the title Three reasons to shortlist me and provide these reasons, numbered 1-3. The successful applicant will work closely with the clinical staff and administrative staff and will have daily, direct contact with patients, relatives and visitors. Excellent communication/ customer service skills are a pre-requisite for this role. The ability to maintain confidentiality at all times is absolutely essential. You will be well-organised, highly motivated and able to work as part of a team. You will need to be hard working, flexible and reliable with good interpersonal skills. It is important that you are able to prioritise your own workload to meet the needs of the services. Please see Job Description for further details. Applicants must be educated to GCSE or equivalent to include English Language. You must have excellent interpersonal and IT skills, including Windows based software products e.g. MS Word, Outlook and data inputting as you will be required to manage a room booking system. Previous experience in an NHS setting and a proven record of working well within a team would be required. Main duties of the job To be the first point of contact within a busy environment and welcome all service users in a professional and friendly manner. The post-holder will be responsible for a range of reception and administrative duties and functions and ensure that they are carried out efficiently, effectively and up to a high standard. About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 3 Salary £27,948 to £29,468 a year per annum pro rata incl HCA Contract Fixed term Duration 1 years Working pattern Part-time Reference number 363-TH6966831 Job locations Outpatients Department, 1st Floor Burdett House, Mile End Hopspital Bancroft Road LONDON E1 4DG Job description Job responsibilities Kindly refer to the job description and person specification that is attached to the vacancy profile. Job description Job responsibilities Kindly refer to the job description and person specification that is attached to the vacancy profile. Person Specification Education/ Qualification/ Training Essential oEnglish GCSE or equivalent Experience Essential Previous experience of working within an administrative team/function. Reception skills Basic Office Experience and protocols Desirable Experience of working in a mental health organisational environment Knowledge and Skills Essential Computer Literacy Familiarity with operating busy switchboard systems I.T/Administration Equal Opportunities. Security guidelines and procedures Confidentiality Person Specification Education/ Qualification/ Training Essential oEnglish GCSE or equivalent Experience Essential Previous experience of working within an administrative team/function. Reception skills Basic Office Experience and protocols Desirable Experience of working in a mental health organisational environment Knowledge and Skills Essential Computer Literacy Familiarity with operating busy switchboard systems I.T/Administration Equal Opportunities. Security guidelines and procedures Confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East London NHS Foundation Trust Address Outpatients Department, 1st Floor Burdett House, Mile End Hopspital Bancroft Road LONDON E1 4DG Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)