Interim Computer Operations Analyst
Job Ref: Thames Valley BL 365638
Pay Rate: £193.15 per day PAYE
Hours per week: 37 Monday - Friday, TBC
Role Length: This opening assignment is for 6 months
City: KIDLINGTON
Hybrid
Management Vetting and Security Check (MV and SC)
NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
You will monitor and manage the ICT infrastructure & networks environment, both proactively and reactively ensuring service availability is maintained at a high level with limited outages.
Key Responsibilities:
* Maintain a high level of availability of services provided to TVP / HC users by responding to alerts and events on a 24/7 basis, utilising the specialist tools in place and automation where possible.
* Ensure a timely response to referred incidents and requests for the support, resolution and management of systems according to agreed procedures to meet business needs. Act as a point of escalation from the Service Desk ensuring resolution is within the defined service level agreement.
* Identify problems or trends within the ICT estate and work with the problem manager to ensure root cause and technical resolution is identified.
* Carry out regular operational maintenance and procedures including tape runs, file storage, etc. to ensure all documentation is kept up to date.
* Support 3rd party suppliers when environment access controls need to be provided and access approved.
* Act as advisor & contributor on capacity requirements across the estate ensuring file storage is always available.
* Identify any configuration item alerts that can be automated within the estate and apply via the tools roadmap within the estate to report against defined, acceptable performance parameters.
* Adhere to the JICT ITIL request for change process ensuring assessments and RFC’s are presented at CAB.
* Provide guidance and mentoring to increase skills of the Service Desk Analysts, working with them to ensure all knowledge base articles are up to date.
Key Requirements:
* Knowledge of monitoring tools including Azure, ServiceNow, Solarwinds, SCOM & SCCM.
* Knowledge of ITIL incident, event & access management processes and best practices.
* An understanding of Microsoft Server technologies as well as knowledge of virtualisation.
* A proactive and analytical approach with a technical background of supporting on both premises & cloud services.
* Proven ability to work in teams with little or no direct supervision.
* Ability to understand how the application of ICT technology impacts the organisation, business objectives and processes.
* Able to articulate technical designs and principles to a non-technical audience.
* Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments.
Desirable:
* Qualified ITIL v3 Foundation.
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