The Park Hotel, Liverpool.
The Park Hotel is a vibrant three-star hotel located in North Liverpool, which has 61 bedrooms and a loyal customer base who enjoy the hotel’s excellent facilities. The hotel has an extensive events programme and is an established and much sought-after wedding venue.
Night Duty Manager
We seek an experienced Night Duty Manager with a security and safety conscious attitude, ensuring the safety of guests and hotel property, and to provide a service for the comfort and satisfaction of the guests. To manage the Night Porter and carry out in an efficient and responsible manner, key duties for the Night Porter Duty Manager and daily handover procedures.
Duties and Responsibilities
- To be the first point of contact in an emergency.
- Reception duties: Greet residents and visitors in a friendly and professional manner, check guests in and out of the Hotel and be able to provide information regarding the Hotel and City.
- Nightly patrols of the Hotel to ensure health, safety and security measures are in place, ensuring the safety of the Hotel and its occupants.
- Have excellent communication skills and be customer service focused.
- Be literate and able to communicate clearly in writing using both paper forms and the computer to record information.
- Communicate with onsite colleagues.
- Fill out incident reports, and report on repair issues, where necessary.
- Tidy and clean public areas, ensuring cleanliness and tidiness at all times.
- Collect rubbish bins and take them to the collection points.
- Must be willing to train as a Hotel fire marshal and in the event of an incident evacuate guests to the safe point.
- Completing conference and event set ups.
- Assist with emergency first aid incidents.
- Ensure the safety of the building and its occupants.
- Take responsibility for your own safety and well-being and seek assistance when necessary.
- Ability to work flexibly with availability to work additional hours when necessary.
- Must be computer literate
- Will be required to complete daily banking and credit card reconciliation.
Characteristics and Personal Attributes
- Strong communication skills both verbal and written.
- Excellent organizational skills, such as scheduling, data entry and filing.
- Ability to manage time effectively and efficiently.
- Strong attention to detail.
- Good engagement skills.
- Problem-solving skills such as taking initiative, working under pressure and thinking on your feet.
Skills, Experience and Knowledge
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Customer service skills, including handling inquiries and complaints.
- Multitasking and prioritizing skills, especially in a busy environment.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Experience of working with IT systems on various platforms (Reslynx and Fourth Hospitality).