As our next Team Leaderyou
Would describe yourself as acommitted leader with a deep understanding of other people adistinct personality and someone who can work in a structuredway:
* Leadand supervise the daytoday operation of the department to ensureservice standards are followed with friendly and engagingservice.
* Are confident in all aspects of guestrelations receiving and recognising all guests including those whorequire special attention.
* Maintain strongworking relationships and communicate with alldepartments.
* Lead by example when attending toguest requests. Show efficiency in constantly striving toprovide Total Customer Satisfaction.
* Work dutymanager shifts as and when required taking full responsibility ofthe hotel.
* Assist in conducting training forall Front Officeemployees.
* Take everyopportunity to be a salesperson by active selling of specialpromotions and facilities available within theHotel.
* Ensure department policies andprocedures are understood by all employees and observed in tasksperformed.
* Ensure effective communication ofnew and updated information regarding policies rates and generalhotel information.
* Implement the Accor valuesand Accor customer vision to Offer the Best Service to OurCustomers.
* You will be working both Night andDay shifts and requires greatflexibility.
Inshort: You will welcome the guests and provide support andleadership to all Reception Team Members through coaching mentoringand training to ensure guests satisfaction by providing highquality services with a warm and friendly approach. You are theface of Mercure Bedford CentreHotel.
Qualifications :
WorkExperience
* Experience in workingin Front Office Reception within a hotel ismust
* Experience with Opera Cloud isdesirable
* Passion for CustomerService
* Great CommunicationSkills
* Knowledge of Opera isrequired
* Problem Solvingabilities
* Friendly andApproachable
RemoteWork :
No
EmploymentType :
Parttime