Systems Control Officer – Subject Matter Expert
Havering: Grade 8 (£47,532 - £51,522pa)
Contract Type: Permanent
Location: Remote or Office Base Havering
About the Role
We are looking to appoint to the role of the Systems Control Officer – Subject Matter Expert in the Corporate Business Systems Team.
The role reports to the Corporate Business Systems Delivery Manager.
The purpose of the role is to provide support and development for Oracle Fusion HCM Modules, working with colleagues in our Payroll and HR organisation to provide guidance, support and technical knowledge in relation to the running of payroll and HCM based processes within Oracle Fusion.
The systems under support include but are not limited to Oracle Fusion, Oracle Planning and Budgeting Cloud Service and Legacy Oracle Archive Databases. Oracle Fusion encompasses core council business systems including HR recruitment, employee records learning, Payroll, Procurement and finance.
Key Activities
* Reviewing, responding to and resolving Service Requests and Incidents raised by the Payroll and HCM areas of the organisations.
* Review existing processes and procedures that operate through Oracle Fusion Payroll and HCM to identify opportunities to streamline and improve the processes.
* Review any current workarounds in place for Payroll and HCM to resolve underlying problems.
* Operate with members of the payroll and HR/establishment teams, the Corporate Business Systems team, the 3rd party managed service and systems integrator, and Oracle.
* Undertake testing for the implementation of changes.
* Provide training and support to one source staff from payroll, HR, and the Corporate Business Systems team.
* Impart knowledge of the Oracle Fusion system to increase system administration activity.
* Write reports and input to the creation of reports utilizing OTBI.
* Specialise in a specific area.
* Escalate issues to and liaise with external partners.
* Explain complex technical problems simply to managers.
* Plan and prioritise workload and work in a team environment.
* Contribute to process automation and service improvement.
About You
You will need to have direct knowledge and experience of Oracle Fusion system support for the running of payroll & HCM processes and the system configuration of Fusion.
You will be able to work with non-technical staff at all levels to senior management, providing advice and guidance on HCM and Payroll system changes.
You should have direct experience in the following areas:
* Oracle Fusion of HCM and Payroll processes.
* Configuration of/changes to Oracle Fusion within the HCM and Payroll modules.
* Experience with reporting in Oracle OTBI & Oracle BI Publisher.
* Using a Call Based Management System.
* The smooth running of all payrolls in Fusion.
* The smooth and effective running of HCM processes within Fusion.
* A reduction in the current number of service requests open.
* Up-to-date documentation and guides relating to payroll and HCM processes.
* An increase in the knowledge and understanding of the existing payroll, HCM, and Corporate Business Systems Team.
* Experience of working with Agile development practices would be beneficial.
For an informal discussion about the post, please contact: Naseeba.Bibi@oneSource.co.uk
The closing date for the receipt of applications is 29th November, 2024, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.
Additional Information
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