Main area: System Co-ordination Centre
Grade: NHS AfC: Band 8a
Contract: Permanent
Hours:
* Full time
* Flexible working
37.5 hours per week (The SCC opening hours are currently 0800 to 1800 7 days a week)
Job ref: 877-CSU-6769817
Employer: NHS Midlands and Lancashire Commissioning Support Unit
Employer type: NHS
Site: County Hall
Town: Preston
Salary: £53,755 - £60,504 pa
Salary period: Yearly
Closing: 24/11/2024 23:59
Interview date: 09/12/2024
Job overview
Lancashire and South Cumbria System Coordination Centre (SCC) are looking to recruit an additional Operational Manager to join their developing SCC. If you are currently working within healthcare or have previously worked within healthcare and looking for a new challenge and are passionate about working at a system level to improve and coordinate urgent care, this is the role for you.
The SCC Operational Manager will work with the Senior Managers to lead the team working in the Integrated Care Board (ICB) / MLCSU SCC. The role is responsible for delivering operational leadership via the SCC to ensure system level coordination of responses across Lancashire and South Cumbria to maintain flow across UEC pathways.
Please note: this service is planned to transfer from Midlands and Lancashire Commissioning Support Unit (MLCSU) to Lancashire and South Cumbria Integrated Care Board (LSC ICB) on 1st December 2024. Therefore due to the recruitment timescales it is expected that the successful applicant will be employed by LSC ICB on appointment.
Main duties of the job
The SCC is responsible for coordinating the flow of urgent care across Lancashire and South Cumbria and operates 7 days a week, covering the core hours of 0800 to 1800. The Operational Manager role is an exciting opportunity to become involved in working to improve urgent care flow at a system level, working closely with colleagues across the area to operationalise the 5 year strategy for urgent and emergency care.
The post holder will be expected to work flexibly to cover these hours on a seven-day rota, and with the expectation for significant on-site presence with the majority of weekday shifts worked on site at County Hall in Preston.
Detailed job description and main responsibilities
The post holder will:
* Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance.
* Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception).
* Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety.
* Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB.
* Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC.
* Be responsible for the running of the System Control Centre.
* Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery.
* Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.
* Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value for money in planning and commissioning.
* Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota.
* Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation.
If you require any further details regarding this vacancy please contact:
* Significant experience in the provision of advice to senior stakeholders on a range of complex topics.
* Highly developed analytical skills including the ability to interrogate quantitative and qualitative data sources.
* Ability to think strategically and develop innovative and workable solutions to complex problems.
* Ability to understand a range of complex information quickly and make decisions, particularly where opinions are divided or where there is no obvious solution.
* Knowledge of ICB processes relevant to the SCC.
Working for our organisation
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is part of the NHS family, both ‘of’ and ‘for’ the NHS and are pivotal in supporting major improvements in health and wellbeing for organisations across our partner Integrated Care Systems (ICSs) and their populations. We are integral to the healthcare systems we work in partnership with, and our philosophy is to face every new challenge and opportunity together with our partners.
The System Co-ordination Centre (SCC) is the Lancashire and South Cumbria (LSC) system wide single point of contact for NHSE, Region, ICB and all system providers for all system improvement activities and queries and is operational 7 days a week 0800 to 1800, or when the system deems it necessary.
Our mission is to be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.
MLCSU recognise that you deserve to develop your unique skill set. We encourage our staff to adopt a culture of learning to continually evolve and develop the organisation.
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