Main Duties and Responsibilities Communication and Relationship Establish and develop effective communications with all key laundry stakeholders, both internal and external Ensuring verbal and written complaints are dealt with effectively and that any remedial action is undertaken Developing sound stakeholder relationships, through the positive responses to all stakeholder issues raised Able to provide and receive highly complex, technical or sensitive information from stakeholders and utilise it as required Exchanges maintenance, technical project-related information with specialists, non-specialists. Able to negotiate with stakeholders, suppliers and contractors Providing expert advice, ensuring that the Estates management can face scrutiny or any challenges by internal/external auditors in terms of Health and Safety, Standards of Service, Compliance with National Standards and other NHS documents relating to the Management of NHS facilities Analytical and Judgemental Auditing, reviewing, proposing and implementing service improvements wherever possible to meet the National Engineering Standards and compliance requirements, ensuring that good performance ratings are achieved Monitoring and alerting the direct line managers of any non-compliance with statutory and mandatory regulations and taking the necessary remedial action to address Using multiple data and information sets to interpret and analyse performance and identify any potential issues arising within Laundry equipment Please see job description & person specs for full details