Job summary The required shifts are Mondays and Wednesdays (08:30 to 18:30 with 45 mins break) and Fridays (08:30 to 16:30 with 30 mins break), total of 26 hours per week. We are looking for someone to join our reception team who will work hand in hand with our clinical and administrative teams to support the provision of great patient care. If you are looking for the challenge of a completely new role that requires you to have your wits about you (very busy environment), to learn some medical terminology/computer systems/processes and procedures and you would enjoy helping our patients and our team we would welcome your application. If you are already an experienced medical receptionist then you will know what to expect but at Penn Hill Surgery we would hope you would enjoy working as part of a great team who are supportive of each other and the wider team. If you would enjoy a busy work environment, lots of telephone and face to face patient interaction and administration then please send us a copy of your cv. Main duties of the job Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed Enter patient information accurately onto the computer (EMIS) as required Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery Action tasks on EMIS, AskmyGP and Email on a daily basis Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. Completing tasks. Deal with patient registrations including temporary patients and deductions. Scanning and coding of clinical documents. About us Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on site staff parking. We have a team of 4 GP partners, 2 Salaried GPs, 1 Advanced Nurse Practitioners, 1 Clinical Pharmacist, 3 Practice Nurses, a Trainee Nurse Associate and 2 HCAs. We are also joined by GP trainees as we are a training practice. In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants (GPAs), Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary team as well as a Practice Manager. We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team. We offer 5 weeks bank holiday pro rata annual leave, a paid sickness scheme and a NHS/other pension dependent on your choice. Date posted 29 January 2025 Pay scheme Other Salary £11.75 to £12 an hour £11.75 (inexperienced) £12.00 ( min 1 year GP experience) Contract Permanent Working pattern Part-time Reference number A2122-25-0002 Job locations St. Nicholas Close Yeovil Somerset BA20 1SB Job description Job responsibilities Job Title: Medical Receptionist Hours: 26 hours per week (08:30 to 18:30 MonWeds and 08:30 to 16:30 Fri) Place of Work: Penn Hill Surgery Reports to: Patient Services Manager Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery Key Relationships - Patients, visitors, carers and family members - Partners - Practice Manager - Management Team - All members of staff Job Responsibilities - Reception To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed Enter patient information accurately onto the computer (EMIS) as required Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery Action tasks on EMIS, AskmyGP and Email on a daily basis Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. Patient notes and correspondence: Check patient details and ID for changes of address for existing and new patients Ensure the collection and dispatch of all George Lloyd notes Set up Patient Online Services for those patients that apply Job Responsibilities - Administration Completing tasks. Dealing with enquires from patients/insurance companies/solicitors/hospitals etc. Deal with patient registrations including temporary patients and deductions. Summarising medical records. Action summary care records, GP2GP, amendments, rejections and unmatched documents. Scanning and coding of clinical documents. Distribution of emails. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager. Premises: Prepare the surgery at the start of the day to receive patients Open front doors at 8.30am When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off. If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager. General Responsibilities General: - Attend team meetings, monthly staff meetings and other meetings as appropriate - Participate in, and contribute to, service improvement work with the Practice Manager and Partners. - To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. - In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. - Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Job description Job responsibilities Job Title: Medical Receptionist Hours: 26 hours per week (08:30 to 18:30 MonWeds and 08:30 to 16:30 Fri) Place of Work: Penn Hill Surgery Reports to: Patient Services Manager Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone. To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery Key Relationships - Patients, visitors, carers and family members - Partners - Practice Manager - Management Team - All members of staff Job Responsibilities - Reception To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed Enter patient information accurately onto the computer (EMIS) as required Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery Action tasks on EMIS, AskmyGP and Email on a daily basis Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record. Patient notes and correspondence: Check patient details and ID for changes of address for existing and new patients Ensure the collection and dispatch of all George Lloyd notes Set up Patient Online Services for those patients that apply Job Responsibilities - Administration Completing tasks. Dealing with enquires from patients/insurance companies/solicitors/hospitals etc. Deal with patient registrations including temporary patients and deductions. Summarising medical records. Action summary care records, GP2GP, amendments, rejections and unmatched documents. Scanning and coding of clinical documents. Distribution of emails. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager. Premises: Prepare the surgery at the start of the day to receive patients Open front doors at 8.30am When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off. If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager. General Responsibilities General: - Attend team meetings, monthly staff meetings and other meetings as appropriate - Participate in, and contribute to, service improvement work with the Practice Manager and Partners. - To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. - In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. - Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Person Specification Qualifications Essential Person Specification NecessaryDesirable Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training NVQ 3/AMSPAR Experience-Experience of working in public reception environment -Experience of telephone switchboard operation -Experience of using a clinical medical system, or similar -Experience of Microsoft Office software -Experience of dealing with the public/patientsExperience of using Emis Web Knowledge of primary care in the NHS. Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills -Excellent keyboard and computer skills -Ability to listen and empathise -Appropriate IT knowledge, skills and experience -Negotiating skills and problem solving -Good time management Qualities-An understanding, acceptance and adherence to the need for strict confidentiality -Ability to use own judgement, resourcefulness and common sense -Ability to work without direct supervision and determine own workload priorities -Ability to work as part of an integrated multi-skilled team -Pleasant and articulate -Able to work under pressures -Able to work in a changing environment -Able to use own initiative -Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times -Willing to work flexible hours as necessaryOutside interests Empathetic understanding of patients needs and expectations Person Specification Qualifications Essential Person Specification NecessaryDesirable Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training NVQ 3/AMSPAR Experience-Experience of working in public reception environment -Experience of telephone switchboard operation -Experience of using a clinical medical system, or similar -Experience of Microsoft Office software -Experience of dealing with the public/patientsExperience of using Emis Web Knowledge of primary care in the NHS. Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills -Excellent keyboard and computer skills -Ability to listen and empathise -Appropriate IT knowledge, skills and experience -Negotiating skills and problem solving -Good time management Qualities-An understanding, acceptance and adherence to the need for strict confidentiality -Ability to use own judgement, resourcefulness and common sense -Ability to work without direct supervision and determine own workload priorities -Ability to work as part of an integrated multi-skilled team -Pleasant and articulate -Able to work under pressures -Able to work in a changing environment -Able to use own initiative -Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times -Willing to work flexible hours as necessaryOutside interests Empathetic understanding of patients needs and expectations Employer details Employer name Penn Hill Surgery Address St. Nicholas Close Yeovil Somerset BA20 1SB Employer's website https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)