Job Description As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also: Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment Oversee daily front office operations, ensuring efficient check-in and check-out processes Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally Collaborate with other departments to ensure seamless guest experiences throughout their stay Train and mentor front office staff, promoting their professional development and enhancing team performance Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas Manage shift schedules and allocate tasks effectively to maximise team productivity Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions Implement and maintain standard operating procedures for front office operations Assist in managing the department's KPI's and achieving financial targets Stay updated on local events and attractions to provide knowledgeable recommendations to guests