Location: East Midlands Gateway
Salary: £42,759.60
Hours: 40 hours per week, Monday to Friday
As an Operations Manager, you'll be responsible for leading, training, motivating, and managing the operational team to ensure optimal performance for Arvato and our customers.
Your Tasks
1. Leading and managing and team to achieve and exceed SLAs
2. Ensure health, safety, and welfare in line with legislation
3. Distributing work orders and ensuring the workload of the employees
4. Steering, coordinating, and implementing processes as well as planning the daily business activities
5. First point of contact for all process and technical faults and forwarding of reports to the involved departments
6. Identifying issues or problems and initiating corrective measures and success control
7. Working in the SAP system
8. Collaborate with the Workforce planner to ensure resource planning and processes are delivered in line with budgets, forecasts, and clients' requirements.
9. Participating in resource planning (staff and infrastructure)
10. Creating and evaluating reports
11. Ensuring the quality and service level specifications
12. Lead continuous improvement initiatives to improve operational processes, w...