Job summary Previous applicants need not apply An exciting opportunity for an experienced Administrator to join the clinical administration team within Sleep and Respiratory Medicine, supporting diagnostic services across multiple sites, including our new Tees Valley Clinical Diagnostic Centre. This post offers excellent opportunities for an enthusiastic and conscientious person to work as part of a small teamproviding comprehensive administration support with clinic appointments, test reports and patient enquiries. This post will be mainly based at The James Cook Hospital however you will also be required to attend Redcar Primary Care Hospital and Lawson Street Diagnostic Hub on occasion. The administration teamwork closely with our Specialist Clinical Physiologists and Technicians to ensure the efficient running of clinics and accurate recording of activity. The post holdermust demonstrate a high standard of customer care, be methodical in their thinking and have excellent organisation and communication skills, Main duties of the job Main duties of the job Monitor and action referrals into the service; use hospital systems to book/manage appointments and generate appointment letters Be point of contact for patient enquires; providing a professional, competent and efficient service with care, support and compassion Upload test reports and distribute to appropriate clinical / secretarial teams Co-ordinate investigations to run alongside clinical assessments Provide general administrative support to the clinical team Make/receive calls to/from GP's and other NHS professionals in a friendly, helpful and professional manner Provide cover and support to the wider administrative team Please note this post may close at sufficient applicants. About us Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust. Please note that this vacancy will close when we receive sufficient completed applications. Date posted 03 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum (pro rata) Contract Permanent Working pattern Full-time, Part-time Reference number 328-UE-6873805 Job locations The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. Person Specification Knowledge & Skills Essential Excellent communication and interpersonal skills Understanding of clerical processes Efficient and accurate word processing skills Desirable Experience in a clinical setting Knowledge of hospital patient administration system Knowledge of medical terminology Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures Knowledge of General Data Protection Regulations and patient confidentiality Qualifications Essential GCSE's in Maths and English or functional skills level 2 or equivalent experience NVQ 2 in Business Administration or equivalent experience Desirable Audio-typing qualification or equivalent level of working experience with medical terminology Experience Essential Experience of working in an administration/secretarial environment Knowledge of Office and Outlook including Word, Excel and Email Desirable Previous Trust/NHS experience Previous experience working within a team Previous administrative experience Person Specification Knowledge & Skills Essential Excellent communication and interpersonal skills Understanding of clerical processes Efficient and accurate word processing skills Desirable Experience in a clinical setting Knowledge of hospital patient administration system Knowledge of medical terminology Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures Knowledge of General Data Protection Regulations and patient confidentiality Qualifications Essential GCSE's in Maths and English or functional skills level 2 or equivalent experience NVQ 2 in Business Administration or equivalent experience Desirable Audio-typing qualification or equivalent level of working experience with medical terminology Experience Essential Experience of working in an administration/secretarial environment Knowledge of Office and Outlook including Word, Excel and Email Desirable Previous Trust/NHS experience Previous experience working within a team Previous administrative experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Tees Hospitals NHS Foundation Trust Address The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)