To act as an administrator for the e-Rostering system To provide a reception service to the team and answer the telephone. Answer questions where possible or direct calls to the appropriate member of the team Support the day to day maintenance, operational support and administration of the Trusts e-Rostering system. This will include: The creation and maintenance of user accounts and system passwords in line with Trust policies. Adding new joiners, removing leavers, amending contracted hours and re-assigning postings in line with Workforce Notifications or as requested by ward/department managers. General system housekeeping such as updating Staff and Assignment numbers, Professional Registration numbers, NI numbers, user account checking and posting updates. To monitor shared inboxes including responding to queries, triaging emails, escalating issues and ensuring inboxes are well organised and orderly. To answer and advise on general e-Rostering enquiries to include queries for related products, escalating where required. To interact with employees at different levels of the organisation and at external organisations. Provide up to date documentation to support staff in use of the e-Rostering system and any associated products where required. Please see the full Job Description attached.