Role: IT Support Engineer Location: Derby Salary: Up to £27,000 My client is on the hunt for a highly motivated IT Support Technician who has a passion for IT and excellent communication skills. Role & Responsibilities: Manage and oversee the company's helpdesk portal. Deliver 1st Line support for tickets submitted via the helpdesk, phone, instant messaging, or email. Coordinate with third-party software and hardware vendors to resolve issues that cannot be addressed internally. Track and follow up on outstanding requests to ensure timely resolution. Set up user accounts, configure, and install hardware for new hires and manage the offboarding process for leavers. Perform general administrative support tasks. Documentation Key skills: M365 suite Active Directory & Azure VOIP Phone System MDM Platform Anti-Virus Management Strong Customer Service skills Communicate technical information (both verbal & written) to a wide rang of end-users. This is an exciting opportunity If you are looking to advance your IT career, apply now