Part-Time 4 days - Call Centre Collections Agent
Salary: £25,200.00 up to £30,940.00 Per annum depending on experience – Part time options available as detailed below
Location: Office Based. B60 4FD
Annual Salary and working hours
Full time hours are either 37.5 or 42.5 hours per week. We are also currently recruiting for the following part time positions:
* 30 hours; 4 days Tuesday to Friday rotating shifts 08.30am-16:30pm/09:30-17:30pm
* 34 hours; 4 days Tuesday to Friday full shift 08:30am-17:30pm
Salary and holiday will be calculated on a pro-rata basis for part-time.
37.5 hours; Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day. Your salary will start at £25,200.00 with an increment to £26,250.00 after passing probation, rising to £27,300.00 after 1 years’ service.
We also offer a 42.5-hour contract to work our full opening hours working 8.5 hours per day. Starting salary would be £28,560.00 with an increment after passing probation to £29,749.99, rising to £30,940.00 PA after 1 years’ service.
Salary will be made on a pro-rata basis for part-time hours. We are currently recruiting for the following part time positions:
* 30 hours; 4 days Tuesday to Friday rotating shifts 08.30am-16:30pm/09:30-17:30pm
* 34 hours; 4 days Tuesday to Friday full shift 08:30am-17:30pm
Benefits
* Hybrid/homeworking options after probation period successfully passed
* 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
* Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
* Pension scheme
* Employee Life Insurance Policy (After 1 year)
* Casual dress
* Free hot drinks
* Earn rewards for your hard work with regular voucher incentive schemes
* Free on-site Parking
* Complimentary Winter Vaccination
* Paid leave for your birthday
* Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!
We are also pleased to be members of the Living Wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.
We are looking to recruit for multiple Call Centre Collections Agents (internally known as Payment Negotiators), to join our office-based team in Stoke Prior, Bromsgrove.
About the role
* You will be responsible for handling inbound and outbound calls
* You will be expected to utilise problem-solving skills in line with your provided client knowledge
* You will be negotiating repayment of invoices to resolve outstanding balances.
* You will be working with customers to build rapport and negotiate fair and affordable repayment plans.
* It will be expected to maintain a professional approach in line with our policies.
* Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.
About you
* You have excellent telephone and written communication skills
* You can demonstrate empathy and have an understanding for the customer’s needs.
* You are a positive and motivated individual.
* You will have strong problem-solving skills as well as influencing and negotiation skills.
* You will understand and have the ability to work to achievable targets
With relevant experience - Applicants should ideally have previous telephony/call centre and 1-year minimum debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
If you don’t have the required experience but you do have the transferable skills - we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success.
A little bit more about us
Controlaccount has been providing Outsourcing, Credit Control, and Debt Recovery Solutions for over 40 years and is proud to partner with over 300 businesses, public entities, and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies:
* Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
* Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
* Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.
We are within easy reach of Bromsgrove, Redditch & Droitwich and just a ten-minute drive from junction 5 of the M5.
How to apply
Please complete and submit our online application form detailing your experience for the role and which full time or part time role you would like to apply for. Please attach an up-to-date CV.
Please note that successful candidates will be required to undergo a basic criminal records DBS check. The cost of the DBS application will be met by the employer.
Strictly No Agencies
(Job ref; 109)
Would you like to be part of our team?
Controlaccount is part of the Broadriver Group and proud to be an employee-owned business. Being 'employee owned' ensures that all our employees share in the financial success of the business and play an active role in contributing to the direction of our organisation. As a forward-thinking business, we are always interested in talking to well-motivated people who feel that they can bring something to our team and our clients. Interested in one of our vacancies listed below? We encourage you to click apply and complete our online application form. Alternatively, to speak to our recruitment team about your skill set and how this might fit our business, please email recruitment@controlaccount.com.
Controlaccount is a member of the Equality Register.
#J-18808-Ljbffr