We are seeking a talented and enthusiastic person to work over the weekend (and possibly one additional day in the week) as a support to our ECommerce Sales Team and take ownership of the completion of a number of administrative tasks. The ideal candidate will possess exceptional quick and efficient administration skills, attention to detail and a strong work ethic. You will enjoy being busy and are capable of performing in a fast paced environment. You should have excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer experiences. Key Tasks: Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets. Administrate various internal processes that are time-targeted and communicate eloquently and professionally to all customers Administrative support to the sales team and help cover additional process tasks Resolve courier issues and process refunds and exchanges in a timely and accurate manner Key Skills: Excellent communication and organisational skills Strong administrative skills and the ability to multi-task A high level of computer literacy (especially MS Outlook and Excel) Clear and articulate telephone manner A high attention to detail and the ability to work quickly and accurately Excellent customer service skills Extra Information Contract Type: Part Time Working Hours: 9am - 6pm Saturday, 10.45am-5pm Sunday Salary: Competitive Job Location: Andertons Store, Guildford Closing Date: 19th January 2025 To apply for this role please email jobsandertons.co.uk with 'Part-time/Weekend Sales Support Administrator' as the subject line. Please make sure to include your contact information, CV and cover letter in your email.