Trainee Housing, Debt & Welfare Benefits Advisor
Hours of work
Hours of work 37.5 hours per week
Salary £23,625 per annum
Holiday entitlement
Holiday entitlement 23 days annual leave plus statutory bank holidays
Based at
Based at Kettering, North Northamptonshire
Accountable to
Direct reports
Direct reports None
Closing Date
Closing Date Monday 2nd December at 12pm
The Role
We are seeking a compassionate and motivated individual to join our Advice Services team as a Trainee Housing, Debt & Welfare Benefits Advisor. This is an exciting opportunity to develop your skills through comprehensive training while making a meaningful impact in the lives of individuals in your community.
Key Responsibilities:
* Provide advice and casework support in housing, debt, and welfare benefits (full training provided).
* Assist clients with identifying needs, setting goals, and taking actions to achieve desired outcomes.
* Support with food parcel allocation and distribution, including record-keeping and reporting.
* Conduct initial client interviews and maintain accurate records using statistical software.
* Advocate for clients with other agencies and authorities to secure necessary support.
* Work collaboratively with team members to ensure high standards of service delivery.
* Adhere to organizational policies, including safeguarding and confidentiality requirements.
About You
We are looking for someone with a flexible, can-do attitude and a passion for helping others. You should be able to engage effectively with individuals from diverse backgrounds, especially those living in poverty, facing homelessness, or other challenges.
Essential Skills and Qualifications:
* GCSE-level qualifications in English and Maths (or equivalent).
* Confident in using Microsoft Office and basic IT tools (email, calendars, databases).
* Experience in providing advice or guidance (this can be informal, e.g., helping friends or family).
* Strong communication skills and attention to detail.
* Ability to manage your workload, work independently, and as part of a team.
* A valid driving license and access to a car.
* Willingness to work flexible hours, including evenings and weekends when required.
* A sense of humour and adaptability in a dynamic environment.
What We Offer
* Comprehensive training and induction program.
* Opportunities for personal and professional growth within a supportive team.
* The chance to make a tangible difference in your community.
How to Apply
To apply for this role, please complete an application form and send toHR@a-c.org.uk. CV’s without an application form, will not be accepted.
Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.Join us in creating a positive impact on the lives of those who need it most. We look forward to hearing from you!
Note to Recruitment Agencies:
We kindly request that recruitment agencies refrain from contacting us regarding this vacancy. We are managing the recruitment process in-house and do not wish to receive unsolicited assistance. Thank you for your understanding.
Accommodation Concern is a registered charity (number 1146257), and a company limited by guarantee (number 07945758)
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