Description
We are recruiting a Service Advisor on behalf of a very reputable business based in Gloucester. The purpose of this role is to act as first point of contact for both customers and engineers. We need someone really dynamic and forward-thinking. This role requires someone who is organised and efficient, as they have demanding clients, breakdowns, and emergencies to respond to all over the UK. Daily activities within the Service Department are focused on ensuring timely fulfilment of customer needs and constantly improving the level of customer service provided.
Principal Responsibilities/Duties:
1. Field incoming service requests and technical queries - both telephone and via email
2. Scheduling engineer attendance
3. Communicating with customers - scheduling a large scope of works and supporting fundamental documentation
4. Promoting the business, building positive relationships, and ensuring a positive customer experience
5. Communication with Engineers - confirming workload and issuing reports. Checking parts/stock
6. Liaising with sub-contractors - placing orders and seeing the job through from start to completion
7. Service support - checking engineer reports prior to issuing to customer. Preparing quotations for remedial works. Completing Sales Orders to ensure prompt invoicing. Creating Proforma invoices and obtaining payment
8. Parts - arranging for components to be sent to engineers/sub-contractors. Assisting in managing returned items
9. Department development - make suggestions and strive for improvement. Implement agreed changes and be adaptable to change
10. Pro-active office-based sales and promotion of Service Packages
Requirements:
1. Most importantly be able to handle the pressure of a fast-paced role
2. Accuracy and an eye for detail
3. Customer centric
4. Commercial mind-set
5. Competent in multi-tasking
6. Excellent organisational skills
7. Excellent communication; oral, verbal, and written
8. Excellent time management
9. Flexible and adaptable to change
10. IT Literate
11. Team player
12. Works well under pressure
Benefits:
1. Salary- £28,000- £30,000 basic
2. Profit share Bonus
3. Free Snacks throughout the day
4. Free Parking
5. Monday- Friday 7am- 4pm or 8am- 5pm
6. 2 days working from home after probation
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