Inside Sales Account Manager - Northampton
Salary: £32,000-£35,000
Bonus: Up to 30%
Type: Permanent, Full-time
Hours: Mon-Fri 08:45-17:00. Hybrid - 3 days in the office and 2 days working from home
Location: Pyramid Close, Weston Favell, Northampton, NN3 8PD
Position Summary
As an Inside Sales Account Manager, you will manage, maintain and grow sales within a portfolio of accounts. The aim is to retain customers and grow accounts through upselling and cross-selling, delivering best in class customer service, and meeting and exceeding expectations on your accounts.
Please note, customer interaction within this role will mainly take place via phone and email.
Key Responsibilities
* Proactively contact customers to promote and expand the sales of existing, new and/or additional products to achieve business and individual targets.
* Establish strong relationships over the telephone with key stakeholders (at site and head office level).
* Create business plans for your portfolio of accounts, using sales reports to identify opportunities for growth.
* Understand customer needs to provide value added solutions.
* Establish strong relationships with the Regional Sales Team to capitalise on sales opportunities (conducting trials/demonstrations) and/or to provide onsite service as requested by the customer.
* Work with the Marketing team on focused campaigns to promote and expand the sales of specific products to achieve sales and margin growth.
* Proactively communicate issues to the customer that may negatively impact on satisfaction, i.e., stock availability, delivery issues, etc. and discuss alternative arrangements.
* Record and resolve customer complaints, ensuring complete customer satisfaction with the outcome.
* Communicate and implement the annual company price increase.
* Attend occasional face-to-face meetings at customer sites.
Experience, Knowledge & Skills
* Experience within a B2B inside/internal sales account management role (Essential).
* Experience of building long term successful customer relationships at all levels via phone and email (Essential).
* Highly effective verbal and written communication skills.
* Basic knowledge of Excel.
* Financial awareness with the ability to analyse and interpret sales data.
Benefits Package
* Annual Leave: 33 days (inclusive of 8 bank holidays).
* Pension Scheme: Employee 3% & Employer 5% or Employee 4% & Employer 6%.
* Accident & Life Insurance: 1x annual salary to 4x annual salary (Linked to Employee Pension contribution %).
* Enhanced Maternity and Paternity Pay.
* Cycle to Work Scheme.
* PerkBox: Employee Discount and Wellbeing Platform.
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