We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent basis.
As a Store Manager, you will manage the day-to-day running of our Galashiels Store, leading a team of colleagues to maximise store sales and profits. By doing so, you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: 63-65 Channel Street, Galashiels, Scotland, TD1 1BN
Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work on a rota basis, which will include weekend, evening, and bank holiday working.
Key Responsibilities:
* Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
* Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
* Implement promotions in the Store as directed by Head Office or your Area Business Manager.
* Maintain a high standard of presentation, both in the windows and the interior of the Store.
* Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
* Provide training, development, work reviews, and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
* Create an organised and pleasant working environment for staff and volunteers.
* Actively recruit the correct/specified number of volunteers to deliver the store's objectives and KPIs.
* Ensure all financial, cash handling, and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
* Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Ideal Candidates Must Have:
* Ability to deliver excellent customer service.
* Experience of managing people.
* Ability to liaise and respond to a variety of people from varying backgrounds.
* Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
* Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
* Ability to handle cash and reconcile accurately.
* Proven experience of meeting targets and KPIs.
* Basic IT skills.
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
About Barnardo's:
At Barnardo's, we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity, and Inclusion (EDI) is reflected in our values and our practice. We particularly encourage applications from candidates from Black, Asian, and Minoritised Ethnic Communities, candidates who are LGBT+, and Disabled candidates.
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