Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role Our client is seeking a Wholesale Bulk Annuities Consultant to provide expert guidance across customer services and wider business operations. This role involves offering technical support and guidance to internal teams, ensuring accurate technical input for projects, and handling enquiries. A key aspect of the role is keeping current practices and processes aligned with evolving regulations and legislation by interpreting updates and advising the business on necessary changes. The successful candidate will have extensive, proven experience in Wholesale Bulk Annuities Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing: Providing technically correct advice, guidance and answers to complex queries and complaints Determining the impact of legislative and regulatory changes on business processes and documentation Providing technical input to marketing and training material, carrying out technical training as required Participating in and provide technical expertise on projects and change programmes Maintaining and building effective relationships with internal colleagues, external colleagues and customers What we're looking for you: Have more than 5 years' experience of Wholesale Bulk Annuities work Possess a good working knowledge of the financial services market, the technical issues it faces and industry best practice Have a good knowledge of the regulatory environment Are an effective communicator and the ability to negotiate and influence across the business Have the ability to understand, absorb and apply change A strong team player with the ability to collaborate effectively across different business areas Capable of working independently, managing tasks efficiently, and taking initiative when needed